Support
How can we help?
Most answers live in the docs — everything else reaches a human who runs the platform, usually within a business day.
Quickstart
First call in five minutes.
Errors
What each status means and how to react.
API reference
Every endpoint, generated from the spec.
Pricing
Flat credit prices, packs, refunds.
Quick answers
A key leaked — what do I do? +
Revoke it immediately on the API keys page (or use "Revoke all" in Settings for the panic version), then mint a replacement. Revocation is instant; the key's history stays in your ledger.
My calls answer 402. +
Your balance is empty — nothing is charged on failing calls. Top up on the billing page and calls resume immediately. The docs' Errors guide shows the handling pattern.
A generation failed. Was I charged? +
No. Failed generations refund automatically and the refund appears as a negative row in your usage ledger. If you see a charge without an output, write to us with the account id.
Where is my confirmation email? +
Check spam first. Still nothing after a few minutes? Sign up with Google instead — no email involved — or contact us below.
How do I delete my account? +
Write from your account email — deletion (account, keys, ledger, stored files) is handled within 72 hours as per the privacy policy.
Talk to us
Prefer email? hello@eroq.ai — same inbox, same humans.